COVID-19 Update on Customer Support.
During these unprecedented times, we’re sure you will understand that we are working hard to keep our customer services operating as normal as possible.
Please be aware that at this time we are unable to take customer support calls. The fastest way to get assistance is by filling out one of the forms below.
Alternatively, for immediate support please click here and use one of our easy to follow self-help guides.
Please click on one of the below options to show the correct form.
Technical Support Self-Help Guides
I need a support manual to help with…
- Which app should I use?
- I’ve got a new phone how do I add the CCTV?
- How do I add my CCTV to another mobile device?
- Forgotten app password
- How do I view live CCTV on my mobile?
- How do I view CCTV recordings on my phone?
- How do I download and share footage?
- How do I share my CCTV with an authorised person?
Share Your CCTV Cameras – Self Help Guide
- I can’t view CCTV when I’m away from home (Hikvision DVR or NVR)
- I can’t view CCTV when I’m away from home (QVIS, ONY-X or SPRO)
- The Time on My CCTV is Not Correct
Adjust the Time on My CCTV (Hikvision)
- One or More Cameras are Blank (Analogue Cameras Only)
- Which app should I use?
- How do I setup the app on my computer?
- How do I download footage on my PC or Mac
Download Footage on your PC or Mac
- I need help playing back footage
- How do I setup line crossing Detection and Alerts?
- The Time on My CCTV is Not Correct
Adjust the Time on My CCTV (Hikvision)
- One or More Cameras are Blank (Analogue Cameras Only)
- How do I view recordings?
- How do I download recordings?
Using Your System with a TV or Monitor
- The Time on My CCTV is Not Correct
Adjust the Time on My CCTV (Hikvision)
- One or More Cameras are Blank (Analogue Cameras Only)
Use only when directed by your Securico support technician
If you need further help after reading the guides, please complete the support form above. We aim to get back to you within 48 hours.
Technical Support Hours:
Monday to Friday 9am – 5:00pm
