Open 8am to 10pm
Securico Aftercare
For immediate support please see the Technical Support and Self-Help guides below. If you require further help, please complete one of the forms below.
Something extra for your existing security system?
- CCTV Extended Warranty (Most Popular!)
- CCTV Maintenance Service
- Extra Cameras
- Camera Upgrade
- Recorder Upgrade (DVR/NVR)
- Complete CCTV Upgrade
- Intruder Alarm Installation
- Intruder Alarm Servicing
Please click on one of the tabs below to show the correct form:
Technical Support & Self-Help Guides
Our comprehensive library of self-help guides are available for download. Simply click on your device below to discover a tailored guide to help you problem solve immediately.
-
-
- Our Mobile Phone and Tablet Guide will assist with the following questions.
-
- Which app should I use?
- I’ve got a new phone how do I add the CCTV?
- How do I add my CCTV to another mobile device?
- Forgotten app password
- How do I view live CCTV on my mobile?
- How do I view CCTV recordings on my phone?
- How do I download and share footage?
- How do I share my CCTV with an authorised person? Download Sharing your CCTV Cameras
- I can’t view CCTV when I’m away from home (Hikvision DVR or NVR) Download Switch to Hik-Connect Guide
- I can’t view CCTV when I’m away from home (QVIS, ONY-X or SPRO) Download Remote Viewing Problem Guide
- The Time on My CCTV is Not Correct Download Adjust the Time on Hikvision
- Which app should I use? Download IVMS Setup Guide
- How do I setup the app on my computer? Download IVMS Setup Guide
- How do I playback and download footage on my PC or Mac? Download How to Search and Download Footage from IVMS-4200
- How do I setup line crossing detection and alerts? Download Line Crossing Setup Guide
- About motion detection and alerts Download Customer Information Guide
- How do I playback and download recordings? Download Using Your CCTV on a TV or Monitor
- The Time on My CCTV is Not Correct Download Adjust and Correct the Time on a Hikvision DVR or NVR
- The time on my CCTV is not correct Download Adjust the Time on Hikvision
- One or more cameras are blank (analogue cameras only) Download Blank Camera Troubleshooting Guide
- ‘No Video’ or ‘Device Offline’ error Download Troubleshooting Guide
- How do I add privacy masks? Download Privacy Masks Guide
If you need further help after reading the guides, please complete the support form above.
We aim to get back to you within 48 hours.
Technical Support Hours:
Monday to Friday 9am – 5pm
Help and Advice
Do you have a question about CCTV or Intruder Alarms?
We are here and happy to help and only a click away.
Type your question below...
Are you an existing customer?Do you know we offer
comprehensive CCTV maintenance
packages, exclusive upgrades
and additional services for
our existing customers?
comprehensive CCTV maintenance
packages, exclusive upgrades
and additional services for
our existing customers?
Customer Support
For immediate support please click check the Technical Support and Self Help guides here.
If you require further help, please complete one of the forms below.
Copyright 2022 Securico CCTV | All Rights Reserved | Company Reg 08446730 | VAT Reg 162727013 Website by Kingdom Vision